Custom Made Products
Upon placement of your order, production of your purchased custom made product begins. To ensure your order is completed to your specifications, we will be in touch via email. This email will confirm your selections and will provide you with an estimated date of delivery.
Our fabrics and wallpapers are mainly sourced from Europe and all of our items are made by local manufacturers. With this in mind, please allow approximately six weeks for delivery to you.
If you have any questions at all regarding delivery times please get in touch with us at sales@sandalwoodbespoke.co.nz
Stocked Items
While we do have some items in stock, they have limited quantities. Stock items would normally be delivered within a 1-2 week timeline. An email will be sent confirming your details and an approximately delivery date.
Once the item is sent, we will send another email detailing tracking information.
Shipping
The following shipping costs apply to urban areas of New Zealand. Additional charges may apply to rural areas.
Wallpaper and cushions - $14.95 including gst
Rugs - $20 including GST
Lamps - South Island $20 including GST. North Island $25 including GST
Headboards - South Island $90 including GST. North Island $120 including GST
Other furniture items are grouped into weight categories– see below for categories
Weight North Island South Island
0-10kg $60.00 $40.00
10-20kg $250.00 $150.00
20kg and over please email to get a price
Fabric samples are free.
Couriers to main New Zealand towns and cities will usually be delivered 2-3 working days after your order has been received. Rural couriers can take up to 7 working days. If you have a specific timeframe, please let us know.
If you provide us with a rural or remote address you will be contacted with a delivery quote after placing your order. We reserve the right to deem whether an address is considered rural or remote after consulting with our freight companies. If you would like a delivery quote prior to placing your order, then please email us at sales@sandalwoodbespoke.co.nz
We are unable to send to PO Boxes.
Our warehouse and our suppliers may close over major holiday periods.
You will receive an e-mail notification when your order has been dispatched, to help you track your items.
We aim to deliver your purchases as quickly as possible, however, there may be times where we are unable to ship items. Please check your dispatch e-mail for information about whether items will be dispatched together, or separately.
Whilst we strive to provide you with the best customer service by assisting where possible, we are not responsible for any third party courier or freight company delivery delays.